Wednesday, June 25, 2008

Fly Buys

Obtaining a Wii is still in the front of my mind so I went to check the Fly Buys website to see how our points were increasing hoping to see the gap between me and my Wii lessening. Instead there is no Wii

no Wii

NO Wii!!!!

Yip it's gone from the selection of rewards offered. Ever the optimist I wrote a question to Fly Buys and sent it off from their website.

My question was: I notice the Wii is no longer a reward option - will it be returning?

A simple question

This is the reply I got back

Fly Buys Customer Service
Sent: Tuesday, 24 June 2008 3:35:05 a.m.
Reply-to: Fly Buys Customer Service
To: jocasta_oliver@hotmail.com


Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

If this question is not resolved to your satisfaction, you may reopen it within the next 7 days by replying to this email.

Thank you for allowing us to be of service to you.


Subject
I notice that the wii game console is no longer a reward option. Will it be r...
Discussion Thread
Response
24/06/2008 03:35 PM
Dear Jocasta,

Thank you for your email to the Fly Buys website.

We offer hundreds of rewards for members to choose from and there are a wide variety of reward options, which are subject to availability. We understand that your preferred reward is not available at this time.

All rewards offered through Fly Buys are subject to the contractual agreement between Fly Buys and its Suppliers.

We do not set the exclusions pertaining to rewards and as a result, we are unable to offer a reward that has not been offered by the Supplier.

Although an item may be available in store for retail sale, Fly Buys may not have it on offer due to reasons such as, the store is not a contracted reward supplier, limited stock or end of the line stock which may not cope with ongoing demand due to high popularity, product not in season and product is specifically for retail sales only etc.

Sorry for any inconvenience that this may have caused.

By the way, if you wish to find out how to collect more points, simply check out our "Offers" page on the Fly Buys website for extra point's offers, or in store at our participating stores.

Kind Regards

What can I say - could they have used anymore words?

9 comments:

Laurie said...

The response is funny. I would have been thinking the same thing. A yes or no would have been just fine. Thanks!
I hope it returns or at least you have another way you can obtain one.
If I look around here for one will the hookups work in New Z?

Threeundertwo said...

Seriously, "no" would have worked! Somebody is getting paid by the hour to write customer service letters.

Good luck finding one! Maybe they'll get them back in stock?

Erin said...

Yeah talk about beating around the bush when they could have just said- nope sorry we're out!

Good & Crazy said...

They bite. And we don't have a wii either, so we bite. Good luck with your quest.

Churchill said...

Wow all those words just to say NO. How bored must that customer service person be to have written all of that.

angie said...

Boo Hoo to them!

Yes, my name is Arizona said...

That is so funny. I think they could've gotten away with a LOT less words! LOL!

Jaime said...

That sucks. I hope you find one! You would love it!

Debra said...

Good grief, ever hear of the phrase NO, we are out?

Hope you get a Wii some other way. My dh loves bedtime... he gets the Wii!